// Managed IT services
Managed IT services for New Zealand businesses.
One agreement covering monitoring, security, help desk and maintenance — for a predictable monthly fee, from an Auckland team that answers when you call.
// What it means
Proactive by design, not reactive by habit
Managed IT means we take ongoing responsibility for keeping your technology running, rather than waiting for it to break. Monitoring, patching, backups and security run continuously in the background, and your staff have a defined place to go when they need help.
The result is fewer surprises, a cost you can budget for, and one accountable partner instead of a list of vendors who each blame the others.
// Agreements
Three levels of cover
Every agreement is priced against your actual environment — users, devices, servers, sites and coverage hours. Talk to us and you'll get a written scope, not a guess.
Essential
For small teams that need the fundamentals done properly.
- Monitoring of servers, network and connectivity
- Patch and update management
- Endpoint protection management
- Backup monitoring
- Business-hours help desk
Managed
PopularOur most common agreement — full operational cover.
- Everything in Essential
- 24/7 NOC monitoring and response
- Security monitoring and incident response
- Microsoft 365 and identity administration
- Restore testing and documented recovery
- Monthly reporting and improvement plan
Managed + Projects
For businesses with change happening as well as running.
- Everything in Managed
- Dedicated IT project management
- Migrations, rollouts and office moves
- Roadmap and budget planning
- Vendor management on your behalf
// How onboarding works
From first conversation to steady state
01
Discovery
We review what you have, what it costs, and where the real risks sit — then put it in writing.
02
Onboarding
Monitoring, security tooling and documentation go in place. Nothing is left undocumented or in one person's head.
03
Stabilise
We clear the backlog of known issues, close the obvious gaps and get patching and backups genuinely reliable.
04
Run and improve
Ongoing monitoring, support and reporting, with a regular conversation about what to fix or plan for next.
// What's underneath
The practice areas that deliver it
Network Operations Center (NOC)
24/7 monitoring for network reliability and proactive issue resolution.
Security Operations Center (SOC)
Real-time threat detection and a stronger security posture for your organisation.
IT Project Management
Efficient delivery of your IT projects — on time, on budget, no surprises.
Help Desk Support
Prompt, friendly IT support that keeps your team productive.
Digital Marketing
Grow your online presence with SEO, social and content that converts.
// Before you decide
Guides worth reading first
Get a managed IT proposal
Send us your user count, sites and coverage needs. We'll come back with a written scope and a price you can hold us to.